Legal Notice

Legal Notice

Last updated: May 28, 2026

General information under the LSSI-CE

In accordance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), Royal Legislative Decree 1/2007 (General Consumers Act), Law 44/2003 on the regulation of health professions, and other applicable regulations, the following identifying information about the owner of this website is provided.

Identification of the website owners

This website is managed by a collective of self-employed psychologists who practise independently, each with her own professional accreditation:

Paloma Franco

NIF: [to be completed]

COP College No. C-35079

Madrid — C. de Vallehermoso, 32, 28015 (Chamberí)

privacidad@hablemos-terapia.com

Phone: [to be completed]

Sol Vassia

NIF: [to be completed]

COP College No. M-47738

Madrid — C. de Vallehermoso, 32, 28015 (Chamberí)

privacidad@hablemos-terapia.com

Phone: [to be completed]

Rocío Cerra

NIF: [to be completed]

COP College No. C-33203

Barcelona — Carrer de Balmes, 89, 2º 1ª, 08008

privacidad@hablemos-terapia.com

Phone: [to be completed]

Each psychologist practises as a self-employed worker under her own NIF and college membership number, being individually responsible for the services provided. The collective acts as a joint controller solely for the website and the initial acquisition of patients.

Tax regime: Self-employed under personal NIF. VAT applicable according to current regulations (currently exempt from VAT as these are health services, art. 20.Uno.2º Law 37/1992 on VAT).

Professional information and applicable regulations

Professional college

Official College of Psychology of Madrid / Official College of Psychology of Catalonia

Professional regulation

Law 44/2003, of 21 November, on the regulation of health professions

Code of Ethics

Code of Ethics of the General Council of Psychology of Spain (available at www.cop.es)

Civil liability insurance

Each professional has professional civil liability insurance with national coverage

Academic qualifications

Degree/Bachelor in Psychology from official universities recognised in Argentina and Spain

Health accreditation

All the professionals are accredited to practise health psychology in Spain

You can verify the college membership of each professional in the Register of Members of the General Council of Psychology of Spain: www.cop.es

Domain and website details

Domain name

hablemos-terapia.com

Domain holder

Hablemos Terapia collective

Hosting service

[Hosting provider - to be completed]

NIF of the hosting provider

[to be completed]

Server location

European Union

Hosting contact email

[to be completed]

In accordance with the LSSI-CE, the hosting service hosts the website but is not responsible for its contents.

Contact details and customer service

Email: privacidad@hablemos-terapia.com

Phone: [to be completed]

Madrid — C. de Vallehermoso, 32, 28015 (Chamberí)

Barcelona — Carrer de Balmes, 89, 2º 1ª, 08008

Customer service hours: Monday to Friday, 9:00 - 20:00 (mainland Spain time)

We respond to enquiries, complaints and suggestions within a maximum of 30 natural days.

Price information

Session prices are available at the time of booking and on the website.

All prices include VAT where applicable. Health services are exempt from VAT under art. 20.Uno.2º of Law 37/1992 on VAT.

Fees may be updated periodically. The applicable price will be the one in force at the time of booking the appointment.

Accepted payment methods: bank transfer, Bizum, cash (in-person only) and credit/debit card (if available).

Ownership of images and content

The images used on this website are:

  • Owned by Hablemos Terapia (the team's own photographs).
  • Obtained from image banks with a commercial use licence (Shutterstock, Adobe Stock, etc.).
  • Used with the express authorisation of their authors.

The reproduction, distribution or unauthorised use of the images and contents of this website is prohibited.

Advertising and commercial communications

In accordance with the LSSI-CE and Law 3/1991 on Unfair Competition:

  • This website may include our own or third-party advertising.
  • Commercial communications (email, WhatsApp) will only be sent with prior consent (opt-in).
  • You may unsubscribe at any time through the link included in each communication or by requesting it at privacidad@hablemos-terapia.com
  • Your data will not be disclosed to third parties for advertising purposes without your consent.

Blog content and publications

The articles, publications and informative contents of the website:

  • Are of a purely INFORMATIONAL and EDUCATIONAL nature.
  • DO NOT replace professional diagnosis, treatment or psychological advice.
  • Do not establish any therapeutic relationship between the reader and the authors.
  • The opinions expressed are personal and may not reflect the position of the whole collective.

You may cite the contents for academic or informational purposes, citing the source and the authors.

Patient testimonials and opinions

The testimonials published on the website:

  • Have the express written consent of their authors.
  • Are real and truthful, without having been substantially modified.
  • Are published anonymously or with the name authorised by the patient.
  • Reflect personal experiences that do not guarantee similar results.

If you wish to withdraw your testimonial, you can request it at privacidad@hablemos-terapia.com

Information updates

The information contained in this legal notice may be updated periodically without prior notice.

We recommend that you review this page regularly, especially before contracting any service.

The version in force will always be the one published at the time of contracting or using the service.

Complaint forms and consumer service

In accordance with consumer protection regulations (Royal Legislative Decree 1/2007):

  • We have complaint forms available for consumers.
  • You may request a complaint form by writing to privacidad@hablemos-terapia.com
  • Complaints will be dealt with within a maximum of 30 natural days.
  • You may submit to the Consumer Arbitration System (www.consumo.gob.es)

Consumer authority: Dirección General de Consumo. Community of Madrid / Generalitat of Catalonia.

Health disclaimer and data protection

In accordance with Spanish healthcare legislation (Law 44/2003, of 21 November, on the regulation of health professions) and the Code of Ethics of the General Council of Psychology of Spain, all services provided are performed by licensed psychologists with current professional accreditation.

Online therapy sessions comply with the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and Organic Law 3/2018 on Personal Data Protection and digital rights guarantee.

This site does not offer medical diagnoses nor does it replace emergency in-person healthcare.

If you are in a crisis situation, contact 112 or 024 (Suicide Prevention Helpline).